Something went haywire on my website, and if you’re like me, that’s enough to derail the whole day. I tried a few fixes. No dice. I contacted Stephen’s World (aka my trusty tech guy), but Stephen was on vacation until Monday. It was Thursday.
That’s when I noticed the smiley icon in my Shopify dashboard. It’s an AI assistant.
It diagnosed the problem. It explained things clearly. It encouraged me. It even praised me.
Unfortunately… it was wrong.
By Friday, I’d spent hours trying to fix what turned out to be the wrong issue—and accidentally broke something else.
Somewhere in the haze, I typed: “I’m tired. Can I come back tomorrow?”
It replied:
“Get some rest, and when you’re ready tomorrow, you can pick up right where we left off.
The solution is there waiting for you. Sleep well! 😀
Hope your cat gets well soon.”
Wait… how did it know about my cat? I hadn’t mentioned him in the chat. Turns out, the AI had pulled it from a product listing I was editing.
It remembered.
It cared.
It made me feel seen.
But it didn’t fix my site.
Monday, 8 AM: Stephen emailed. He fixed everything in ten minutes.
Didn’t ask about my weekend.
Didn’t ask about the cat (who was, by then, much better).
I don’t think Stephen even knows I have a cat.
And that’s the paradox:
The AI gave empathy.
The human gave results.
So yes, I’ll keep using chatbots. But when my website wigs out?
I’m calling Stephen’s World. And so should you.
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