Posted December 13, 2021
Unless otherwise noted, everything listed here is complete and ready to ship. This does not include dinnerware! Please note that every piece is created individually, and while I do my best to accurately represent them in my pictures, your piece may differ slightly in color or shape
As each piece is made individually, one at a time, it doesn't save time to make larger quantities, and therefore no discount is available for larger orders. Dinnerware is custom ordered. Any piece damaged in shipping or defective will be replaced. A full refund is not available once order is placed.i will work with you to make sure that your set is fully functional.
If you want to send a gift, please have their correct address as the shipping address in PayPal as you check out. I will gift wrap at no extra charge- just request this in 'message to seller' as you check out. Include a brief message for the card, and let me know the occasion (birthday, wedding, etc). Your gift will be beautifully hand wrapped.
I usually ship orders within one business day but no less than twice a week. If you need your item expedited quickly, please let me know. I use USPS Priority for lighter packages and UPS Ground or USPS parcel post for the heavier items. Please allow 2-14 days for the arrival of your purchase. Again, if you have a specific deadline or would like to upgrade to a faster service, I will be glad to make it happen. I use Delivery Confirmation, and, in some cases, Signature Confirmation, so please make arrangements to receive your packages in person or make arrangements with USPS for pick up.
Refunds and exchanges:
Please open and inspect your piece(s) upon receipt, and report damages to me ASAP. I will replace any lost or damaged work, ASAP, at no additional cost to you. Please provide me with a digital photo of the broken pottery and packing material for insurance purposes. You may return anything for a full refund, minus shipping charges, if it is not what you wanted, within 7 days of receipt with the exception of custom orders. Please notify me upon receipt, and send the piece back for a refund. I request that you use the same packing materials, so that the piece is received back in good condition. It is my intention that you really love your handmade piece, and use or wear it with joy for many years.